Everything you need,
without buying it
Why spend hundreds on something you'll use once? Borrow from a verified neighbour for a fraction of the cost.
Three steps. Two minutes.
Whether you're borrowing or lending, the entire process is frictionless.
Find what you need
Search the marketplace or browse categories. Filter by distance, price, and trust scores.
→Book & collect
Request an item, agree on dates, pay securely. Meet your neighbour and pick it up.
→Return & review
Return when done. Photo-verify condition. Leave a review and build your trust score.
The Borrowed Protection Programme
Real protection with real mechanisms. Deposit holds, photo evidence, and platform-funded resolution — every pound accounted for.
Your items are covered
- ✓ Item damage protection up to £10,000 via deposits + platform fund
- ✓ Theft & non-return protection with police report support
- ✓ Automatic deposit holds on borrower's card before pickup
- ✓ Late return compensation at your configured hourly rate
- ✓ Mandatory photo condition checks at pickup & return
- ✓ Payout within 3 business days of confirmed return
Borrow with confidence
- ✓ Full refund if item is not as described — reject at pickup
- ✓ Payment held until both parties confirm handover
- ✓ Free cancellation up to 24 hours before pickup
- ✓ Lender trust scores visible before you book
- ✓ 24-hour dispute window after every return
- ✓ Goodwill credit if a lender cancels on you
The Protection Programme is a discretionary goodwill fund, not a guaranteed policy. Coverage is not guaranteed and is subject to the programme terms.
Clear process. Fair outcomes.
Every dispute follows the same transparent, evidence-based process. No guesswork.
Report
File a report with photo evidence within 24 hours of return
Respond
Other party reviews and submits their side with evidence
Review
Borrowed's Resolution Team reviews all evidence and photos
Resolve
Decision issued. Funds released, refunded, or deposit charged
Appeal
Disagree? Request a second review with additional evidence
Trust built step by step
Progressive verification that unlocks more of the marketplace as you build trust.
Basic
Email & phone verified. Browse and borrow from the marketplace.
Trusted Member
10+ loans, 4.8+ trust score. Priority in search. Trusted badge.
Trust scores, explained
Transparent reputation built on real behaviour. Here's what contributes to your score.
How your score is calculated
New users start at a baseline score. Your first 5 transactions are weighted for trust-building, and completing verification levels gives bonus points.
What your score unlocks
What actually happens when…
Concrete answers, not vague promises. Here's exactly how each situation is handled.
An item gets damaged
- 1 Lender documents damage with photos at return check
- 2 Reports within 24 hours with side-by-side evidence
- 3 Deposit hold charged up to the cost of repair
- 4 If damage exceeds deposit, Protection Programme covers the rest (up to £10K)
- 5 Lender compensated within 5 business days
An item isn't returned
- 1 Automated reminders sent at deadline, +2h, +12h, +24h
- 2 After 48 hours: Borrowed contacts borrower directly
- 3 After 72 hours with no response: classified as non-return
- 4 Full deposit captured + Protection Programme covers item value (up to £10K)
- 5 Borrower permanently suspended. Police report supported.
A borrower returns late
- 1 2-hour grace period (configurable by lender)
- 2 After grace: automatic late fee at lender's set rate
- 3 After 24 hours late: elevated to "overdue" status
- 4 Late fee charged from the deposit hold
- 5 Trust score penalty applied. 3 lates in 90 days = restriction
Someone doesn't show up
- 1 30-minute window at the agreed pickup time & place
- 2 After 30 min: other party marks no-show in the app
- 3 Borrower no-show: 25% of first day charged as no-show fee
- 4 Lender no-show: full refund + £5 goodwill credit to borrower
- 5 3 no-shows in 90 days: temporary account restriction
Turn idle items into income
You set the rules. You set the prices. We handle payments, protection, and disputes.
Camera gear
DSLRs, lenses, tripods, lighting — earn while your gear sits in a bag.
Power tools
Drills, saws, sanders — your garage becomes a revenue stream.
Camping & outdoor
Tents, sleeping bags, stoves — peak season demand is typically higher.
Illustrative examples only; actual earnings vary by demand, item type, and account standing.
Every detail, considered
The features that make borrowing feel as safe as buying new.
Verified identities
Every user verifies their email and phone before transacting. Enhanced identity checks are on our roadmap. No anonymous accounts.
Stripe deposit holds
Rental payment is authorised on the borrower's card but only captured after both parties confirm handover via condition checks. Deposits are an authorisation hold — not a charge. Payout released to the lender after confirmed return; paused if a dispute is opened.
Trust scores
Real-time reputation based on punctuality, condition, and communication. Accountability that works.
Radius matching
Find items within walking distance. Requests broadcast to nearby lenders automatically.
Photo documentation
Timestamped before-and-after photos. Clear evidence for fair dispute resolution.
Encrypted & secure
All messages & payments encrypted in transit (TLS) and at rest
Stripe-secured
PCI Level 1 compliant processing with payment hold protection
GDPR-aligned handling
Encrypted storage with GDPR-aligned processing. International transfers may occur with safeguards (Privacy Policy).
Dispute resolution
Dedicated support team with photo-evidence resolution
What borrowing could look like
Illustrative examples. Real customer stories will be added as the London beta progresses.
Free to join. Transparent fees.
No subscription required. Per-transaction fees apply when you borrow or lend — you always know what you'll earn and what you'll pay.
- ✓ Up to 10 loans/month
- ✓ 4-angle condition checks
- ✓ Trust scores & reviews
- ✓ Push reminders
- ✓ Radius matching
- ✓ In-app messaging
- ✓ Unlimited items
- ✓ SMS reminders
- ✓ Deposit templates
- ✓ Exportable ledger (CSV & PDF)
How a £15/day rental breaks down
Common questions
one less manufactured
Studies suggest the average UK household owns thousands of pounds worth of items used less than once a month. Borrowed keeps things in use instead of in landfill.
Become a Founding Lender
We’re hand-picking London’s first lenders. List your items now and lock in permanent perks that won’t be offered again.
-
Reduced 10% platform fee Locked in for your first 20 rentals (vs 15% standard)
-
Founding Lender badge Permanent profile badge — borrowers trust founders
-
Priority in search Your listings appear first for the first 6 months
-
Concierge onboarding We help you photograph, price, and list your items
Camera gear
Earn £30–80/weekend from a camera body + lens
Power tools
Earn £10–25/day from tools gathering dust
Camping
Earn £20–50/weekend from tents & sleeping bags
Music
Earn £15–40/day from instruments & audio gear
List 3–5 items to get started
Earnings depend on item type, demand, and your area
Stop buying things
you'll only use once
Join our London beta and be first to borrow smarter. Free to join, no spam.
Founding member access · Free to join